The first thing is to start making alternative arrangements for your internet connectivity. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Forum; Apps. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Go to solution. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. If you're happy with this and for the charge we can make the arrangements for you š. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. We can certainly work to get an engineer booked in to get this installed. This seems to be the only way that i can speak to someone about the issue. I'm here to share knowledge, I don't work for Virgin Media. Go to solution. We have the quickstart pack but sadly cannot get broadband set up and working. Second, you'll likely need a manned installation for your VM services. It is a RJ11 connector on the TEL1 phone socket on the hub. Need Virgin Wall Socket - require "written confirmation" of what it entails on ā23-08-2022 14:22. No Virgin Media Wall Socket on ā13-04-2022 14:47. 168. If thereās already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoBooking an engineer is easy with Virgin Media. I've also got an old NTL phone socket so. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I donāt want to put. I wanted to check with people on here before trying to get an engineer in, just. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. on ā27-01-2023 17:22. on ā23-10-2022 13:36. . We have a virgin media wall socket with an - 4353656 - 2. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I am so sorry to hear that you seem to be missing a wall socket in the home. Hi. V6. Account - Mobile. 12-10-2022 18:51 - edited ā12-10-2022 18:59. You need a small spanner to remove this, then push the provided connector over the exposed end. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). many thanks. I don't longer work there. 63K; 3. 5K. Phone. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Volt. Subscribe to RSS Feed; Mark Topic as New;. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. on ā07-09-2022 19:28. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. QuickStart, set up and connections. What to expect with broadband installation. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 2. Manage Your Account. Gradually increase the force until the. Old Virgin Media box and poor signal. The box and cables may have been removed by the previous occupiers. Hi, Iām moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Plug into the Virgin Media wall socket. Whether youāre getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. However, I do not have any of the specified wall sockets available. Account - Mobile. Mobile Your Account. Connect the Hubās new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. In response to Jonny-M. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I've looked for an external box but cannot. It allows your computer to send information along your network. If possible, I would like to get rid of this rather ugly white. I was told when purchasing the broadband package that fi. So Iāve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Good luck . Turn on and start the hub. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Hi there. 4 weeks ago. Broadband. Reply. 0 Kudos. I wanted. 52. Only there is ethernet port which is also not completely fitting. 15 March 2021 at 12:49PM. Next, connect the power cable with the blue tab. Tried the virtual assistant but it didnāt prove helpful. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. The box and cables may have been removed by the previous occupiers. Speed. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You can also check for a loose cable as not all properties have a socket. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. But I have no Virgin Media Wall socket in my - 5405516. Push the white cable with the black label into the Hub. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. 0. Plug into the wall socket. If so you would need a maned install. Virgin TV 360. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. on ā25-09-2022 15:41. The only way to find out is to try and connect. Donāt plug the power cable into a plug socket yet. My Virgin Media App. The "two cables" sound very like a Sky dish install. You can also check for a loose cable as not all properties have a socket. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Learn more. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. No virgin media wall socket. Thanks for your reply. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Tried ringing the number from my mobile - rings out, so the line is fine, itās just the connection in the home. I've just received my virgin broadband kit, with self set up. Please help. But I have no Virgin Media Wall socket in my house. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. The cable on the right looks like is for a Freeview TV antenna. Available with M50 broadband or faster. My wall socket has fallen off as it was behind my sofa does anyone know if I come back to Virgin if this can be fixed?. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Is it possible that part of the cable from the previous user h. No, the ethernet cable is for a wired device if you have one. 01-02-2023 10:59 - edited ā01-02-2023 11:00. Admittedly these will make more sense if you already have a basic. Get virgin engineer to move the wall socket. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. . AnthonyRaw1986. There are 10 types of people: those who. When I proceeded to set up my Hub 3 I quickly realised that. Not had any success calling. Call the Pre-installation and delivery team on 0800 052 1734. . Broadband. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. My previous sky microfilter attached here. Email. That is a Virgin telephone socket. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFastest WiFi guarantee of any major provider. No Virgin media wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Go to solution. Explain what needs to be done and book an engineer visit. . There should be a screw F socket on the bottom where the cable is now just pushed onto. YNAB enthusiast and extreme coupon-er. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Manage Your Account. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 150 from a. com email address to different Virgin account. Could a VM engineer be boo. Now to my Issue: I opted for the self-installation ki. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Pop them out and see. Tudor. Stay safe. Entertain me; Broadband Deals. 24 Inc Vat. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. VM will usually only supply a Quickstart to a property that had VM previously. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. It may just be a cable rather than an internal wall box. Tudor. In response to Llfamily. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi mariz2198, thanks for posting and welcome to our community. )In this video, I am showing the sta. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when Iāve gone to connect the TV box Iāve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture canāt move the TV. log into hub3 - 192. All the wall sockets I can see are for BT. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. However, I do not have any of the specified wall sockets available. I will private message you now. There should be a wall mounted box somewhere inside that has an F socket on it. The cable going in will be a double āshotgun barrelā type cable. Stream from Virgin Media. 0 Kudos Reply. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. Thank you for the tel no. Reduces the number of required wall sockets. can someone contact me about moving a TV point please. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Plug the cables into the hub. Call the pre-installation and delivery team on 0800 052 1734. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Account - Mobile. Plug into the Hub. 0 Kudos Reply. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Dave. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Plug the cables into the hub. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. The top ācappedā one is marked FM & has been disused since cable went digital. Tudor. on ā05-09-2023 20:36. All forum topics; Previous topic; Next. The wall socket has a thick plug bit. Virgin Mobile. Broadband. There is this aerial splitter which seems the most obvious place to connect to, but the broadband wonāt set up properly, as there is some hardware connection issue. Get the Hub ready by connecting the wires. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoHello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I don't longer work there. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. It's true that. My understanding is you can only get the quick start kit if the house has had VM in the past. . Iāve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I canāt get through on. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayHi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. I am happy to help with this. in Networking and WiFi Sunday; No Virgin Media Wall socket . Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. I unscrewed it and there is a male isolator inside the box. 1 [or 192. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Cihank617. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Please help. The wall box may be branded with the logos of an old cable TV company (not VM). on ā15-04-2023 16:54. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Whether youāre getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Virgin offers self-install to properties that have recently had a service. Virgin Mobile. My Virgin Media App. Thanks for posting, welcome both to the community and also Virgin Media. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. But the wall socket, I cannot attach the wall socket with Isolator Cable. So Iāve tried inserting it to the socket below it instead but itās not working. Mobile Your Account. 22-12-2022 19:19 - edited ā22-12-2022 19:20. It has two outputs on the left of the wall box. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The new cables from your Quick Start kit will be push fit. That is the correct fitting, it should push on unless its too loose inside the large housing. Tuning in. on ā30-12-2022 13:41. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Hi, I just moved to a new house and got my virgin media kit today. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked āWallā on the connector cables. Manage Your Account. The first thing is to start making alternative arrangements for your internet connectivity. nor can I find a external brown box. But I have no Virgin Media Wall socket - 4942192 - 2. You have at least tested the ringing capacitor issue in the diagnostic process. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. #2. Networking and WiFi. See where this Helpful Answer was posted. Options. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 19 minutes ago. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall. If I couldn't get the proper wall socket, the internet is not going to be set up su. The wall socket is - 5109379. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Not able to set up my broadband. Subscribe to RSS Feed; Mark Topic as New;. Turn on and start the Box. Re: Wall socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Just had the Hub 3 delivered for Quickstart. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. on ā04-02-2023 11:17. V6. Up to 3 WiFi Pods if needed. Hi there @vmcusto1, welcome to our forum and thanks for your post. . Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. Delivery 7 days a week. Phone. I have ordered the quick setup kit for M125 Fibre Broadband, but there is no Virgin Wall socket in my flat. Buy Multimedia Sockets at Screwfix. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Ordered VM broadband and was recommended by the website to select the self quick install option. 1 ACCEPTED SOLUTION. SpeedHi, I switched through a comparison site but it didnāt mention that Iād need a Virgin wall socket pre installed! Iāve received my self install kit but obviously only have a phone socket. Mobile Your Account. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Broadband. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections Saturday Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Ordered VM broadband and was recommended by the website to select the self quick install option. New to the UK and just moved into our first home here. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. The port of wall socket is - 5152519Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Stream from Virgin Media. One works with my existing connection but the other one is just on the wall - 5156775. Unscrew the connector from the wall box. Dave. Hi! New to the UK and just moved into our first home here. 3 weeks ago. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor. ā¢ Scroll to the HDMI port you connected the cable to. 0 Kudos Reply. Sign in . If you look into the back of your Hub, you'll see a port. We have the quickstart pack but sadly cannot get broadband set up and working. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. But I have no Virgin Media Wall socket in my house. Vonage 2nd line. Discover how Virgin Media services are installed. For that I can't use the - 5118502. £8p/m extra or included with Gig1 or Volt. We have a virgin media wall. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Tudor. Had my kit sent to a home weāve just moved into. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Tried looking but can't see a way to book an engineer for this? Thanks. Push the red label end of the white cable, into the wall socket. Occasionally only a very short stub of wire is left behind often hidden within. Thanks for posting, welcome to both Virgin Media and the Community. Get virgin engineer to move the wall socket. The connector with the yellow label looks like your VM connection, the other two look like satellite. Plug the cables into the Hub. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Wall Socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Virgin Media Community; Broadband; QuickStart, set up and connections; Moving virgin media wall socket; Options. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin TV 360. Browse Virgin Media Virgin Media Community. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Speed. Networking and WiFi. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Explain what needs to be done and book an engineer visit. This is designed to push over the existing screw connector the outlet has. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. You should see a welcome screen, then the Virgin Media start up screen. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. on ā15-02-2022 10:03. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . .